Refund and Returns Policy

Returns Policy

1. The product must be in unused and original condition.
2. Product must have tags still on and be returned in original packaging.
3. Returned product must have no visible signs of use.
4. Consumer should not accept any open box deliveries.
5. The Product return charges for consignment of the returned of products from the place of the consumer to the company sender address, shall be borne by the consumer only.
6. The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & invoices and other documentation.
7. If the returned product is not received by the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.

CRITERIA UNDER WHICH WE WILL NOT ACCEPT RETURNS

1. If anything goes missing from the package you’ve received including price tags, labels, original packing, freebies and accessories etc.
2. If the product is damaged due to misuse.
3. If any product that has been used or its durables have been installed on your site.
4. If it is found that certain products with tampered or missing parts or serial numbers.
5. If it is found that you have accepted an open box delivery, no request for return would be processed.
6. If it includes certain products that can’t be returned due to health and hygiene matters.
7. If return request is made outside the specified time frame i.e., after a period of 7 days.

HOW TO MAKE A RETURN

You can easily return items by following these steps:

1. After delivery of the goods at the consumer premises, he/she can raise a request for return of the goods, if he/she found that the goods purchased is not relevant for him/her, within 7 days from the date of delivery, provided any seal/protection on the goods is kept unbroken and the goods are in saleable condition.
2. The products must be returned to the destination or the address proposed by the Company for accepting the return.
3. Company will acknowledge and get your request confirm if submitted with the relevant documents and on reasonable ground within 48 working hours of the request submitted.
4. Do not return any product, before receiving confirmation from our team. In case any product is returned without confirmation of the Company, we do not guarantee any credit or refund for that product.
5. After receiving the confirmation, consumer need to send the product duly packed (along with original packing and tags) to the mentioned company dispatched address within 3 days from approval of return request.
6. Consumer shall ensure that the return product shall be duly packed, unused, and in saleable condition.
7. The Product return charges for consignment of the returned of products from the place of the consumer to the company sender address, shall be borne by the consumer only.
8. After receiving the return products, company will process for return/refund against your request within 7 to 10 (seven to ten days) working days.
9. If the returned product is not received by the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.
10. Volume for the exchanges shall be counted in the month for which the exchanges has been made upon.

TERMS AND CONDITIONS FOR AVAILING REFUND

1. For the payments made via UPI, Credit Card, Debit Card, or Net Banking directly to Company Authorized Account: You will receive the refund with 2% deduction into the source account within 7 to 10 (seven to ten days) working days from the date of receiving the products at company sender address.

EXCHANGE POLICY

1. We believe in delivering the best products which has been manufactured, keeping in mind the emotions and ethics of upcoming products trends available in the market and if you are unhappy with the product, exchange of the product shall be governed by and subject to Terms of use as well as below elaborated.
2. Exchange Policy: If you have any problems with your order, especially in terms faulty product or if you come across any defects, we’ll be happy to exchange the product.

VALIDITY PERIOD OF EXCHANGE/REPLACEMENT

1. Please return the unused item with packaging within 7 days of receiving your order/delivery.

EXCHANGE/REPLACEMENT PROCESS

I. Exchange/Replacement At the Time of Delivery

• When Consumer received product having External Damaged Packaging and visible at the time of Order Delivery

1. At the time of delivery, if you notice that the external packing of the consignment is damaged or tampered, we recommend not to accept the package and give your remarks on the courier delivery sheet/docket slip/courier receipt.
2. After that, raise a complaint with us immediately within 24 hours through the ayurvedanithyaawpl@gmail.com. We will handle such issues strictly and directly with the respective courier company.
3. In such an event, kindly intimate us with the details of your order. Once the package is received back at our warehouse, we will dispatch a fresh product to you.

II. Exchange/Replacement After the Delivery

• When Consumer received product having internal Damaged Packaging and not visible at the time of Delivery

1. After delivery of the goods, if the consumer found any defect in the product condition, then he/she can raise exchange request within 24 hours of delivery.
2. For exchange, send an email to ayurveda.abhay.awpl@gmail.com. You also need to send unboxing video and pictures of defective product and scan copy of original invoice.
3. Along with it, the consumer shall also dispose off damage product and send a video of the same on above mail.
4. After receiving the mail, company will process for shipment of the replacement product within 72 hours after giving the acknowledgment.

REFUND IN PLACE OF EXCHANGE PRODUCTS

1. If consumer received either Damaged External Packaging at the time of Order Delivery or Damaged Internal Packaging after Order Delivery: Consumer at his own discretion, approach the company for refund instead of exchanged products.
2. In the mentioned scenario, consumer need to send a mail to ayurveda.abhay.awpl@gmail.com and avail a request for refund instead of exchange of product.
3. After receiving the request and after acknowledging the products at the Company warehouse within 7 days, the company can process for the refund.

NOTE:

1. Except for the events as explicitly stated in this Policy, you will not be entitled to any cash refunds as per our policy. A return will only be made in the form of a credit to your Bank account. With respect to the products returned by you, the decision taken by our Quality Check Team shall be considered final and binding.
2. Return the unused item with packaging within 7 days of receiving your order/delivery.
3. Exchange will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
4. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
5. In certain cases where the company is unable to process a replacement for any reason whatsoever, a refund will be given.
6. In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 3 days from the date of delivery confirmation for the seller to investigate.
7. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

For any additional questions or support, reach out to at ayurveda.abhay.awpl@gmail.com

Kindly Note- The Company will refuse to accept the return if any of the above conditions are not met.

Cancellation Policy

The customer can choose to cancel an order any time before it’s not confirmed. The order cannot be canceled once it’s confirmed or out for delivery.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.

Ayurveda Abhay Awpl reserves the right to accept the cancellation of any order.

Ayurveda Abhay Awpl also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Undamaged Packaging

• The product’s original packaging/ box should be undamaged.
• The field executive will refuse to accept the return if any of the above conditions are not met.
• For any products for which a refund is to be given, the refund will be processed once the returned product has been received to the seller.

Ayurveda Nithya Awpl holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Ayurveda Nithya Awpl’s authorized representative.